Refund policy

Return & Refund Policy

At Samanona, customer satisfaction is our top priority. If you receive a damaged or defective product, we’re here to help.

1. Return Eligibility

You can request a return or exchange if:

  • The product is damaged or defective

  • You received the wrong item

To be eligible, the product must be unused and in its original packaging.

2. Return Request Time

Customers must contact us within 7 days of receiving the product to request a return or exchange.

3. No Return Conditions

We do not accept returns in the following cases:

  • Change of mind after delivery

  • Used or damaged products by the customer

  • Requests made after 7 days

4. Refund Policy

  • Refunds are only applicable in case of damaged or incorrect products

  • Once your return is approved, refund will be processed within 5–7 working days

  • In most cases, we offer replacement instead of refund

5. Exchange Policy

If your product is defective or incorrect, we will replace it free of cost

6. Return Process

To request a return:

  1. Contact us via WhatsApp or Email

  2. Share order details and product images

  3. Our team will guide you through the process

7. Shipping Costs

  • Return shipping may be covered by us in case of damaged or wrong product

  • Otherwise, shipping charges are non-refundable

By placing an order with us, you agree to this Return & Refund Policy.